As of today, I signed a partnership with TradePub, a premier company which delivers high-quality magazines and white papers in various areas of the market.
My blog readers will be able to access to these magazines for FREE by clicking on the top navigation bar the item “Free Magazines”.
Given that this blog covers mainly technology, social media and VoIP, I’ll write a weekly post highlighting three magazines/white papers in these areas. You’ll be able to download them for FREE and, eventually, your comments on the content are welcome.
Most of the publications are produced by leading companies in the correspondent areas, a guarantee of the quality of the content. For example, the “telecom&wireless” category includes companies like Verizon, Avaya, Cisco, IBM and so on.
This week I’d like to highlight the following three white papers in the field of VoIP, Customer Service and Software As A Service.
VOIP
Produced by Avaya, “The Business Value of SIP VoIP and Trunking” explores VoIP as a critical foundation element for Unified Communications.
Customer Service
In tough times like these, customer service is a crucial area for any company. People want to be reassured in order to trust a company and it is more and more critical for any company’s business to make customers’ experience as good as possible. This publication explores the best pratices to achieve this. Download for free.
Saas – Software As A Service
Produced by Oracle, this research study highlights how CRM can leverage the effectiveness of the SaaS approach. Download For Free.
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- Accenture and Cisco launch joint services drive (infoworld.com)
- Is It Time for VoIP? (devx.com)
- CRM Trends for 2009 (thecustomercollective.com)
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