If you're new here, you may want to subscribe to my RSS feed. Thanks for visiting!

Image via Wikipedia

According to Gartner, SaaS (Software as a Service) will be a key element for the ecommerce market by 2013.

According to Gartner, at least 90% of eCommerce sites will leverage SaaS (Software as a Service) by 2013.  As Gene Alvarez, research vice president for Gartner, says, “The trend toward SaaS applications has affected customer relationship management (CRM) and other applications, and e-commerce isn’t exempt from this trend.”

Sitofono, my company’s click to engage SaaS, empowers eCommerce by providing a quick and effective way to engage potential customers while they came across your website looking for something to buy.

Gartner is just confirming our view and strategy for Sitofono, but it’s important that this message could quickly reach the people in charge of making ecommerce websites more and more effective. Many marketing and sales directors got it already but many others haven’t got it yet.

Technorati Tags: Business, customer engagement, Customer service, Electronic commerce, Gartner, luca filigheddu, Marketing, sitofono, Software as a service